Refund policy

RETURN AND REFUND POLICY

Last updated: 7 September 2026

This Return and Refund Policy applies to purchases made directly from www.mannicacreations.com.

Please read this policy carefully before opening, wearing or using your jewellery.

  1. CHANGE-OF-MIND CANCELLATIONS AND RETURNS

For eligible products purchased online, you may notify us that you wish to cancel your order within 14 days of receiving it. You do not need to provide a reason.

After notifying us of your cancellation, you must return the product within a further 14 days.

To request a return, email mannica89@gmail.com with:

  • Your full name

  • Order number

  • Product being returned

  • Reason for the return, if you wish to provide one

  • Photographs if the product or packaging is damaged

We will provide the appropriate return address and return instructions.

  1. CONDITION OF RETURNED PRODUCTS

You may inspect an eligible product only as you would reasonably be allowed to inspect it in a physical shop.

Returned products must not have been worn or used beyond what is reasonably necessary to inspect them. They must not have been altered, intentionally damaged or exposed to perfume, cosmetics, chemicals or other substances.

Products should be returned with all accompanying tags, certificates, accessories, gifts and original packaging where reasonably possible.

We may make a lawful deduction from the refund if unnecessary handling has reduced the product’s condition or value.

  1. EARRINGS, NOSE JEWELLERY AND BODY-PIERCING JEWELLERY

For health and hygiene reasons, earrings, nose pins, nose rings and other body-piercing jewellery are supplied in sealed hygiene packaging.

Please inspect the product carefully through the sealed packaging before breaking or removing the hygiene seal.

These products may be returned for a change of mind only when:

  • The hygiene seal remains completely intact

  • The sealed packaging has not been opened, removed, damaged or tampered with

  • The product has not been worn, inserted or tried on

Once the hygiene seal has been broken or removed, we cannot accept a change-of-mind return or voluntary exchange.

This hygiene exclusion does not affect your legal rights if the product is faulty, damaged, incorrectly supplied or not as described.

  1. OPEN, BROKEN OR DAMAGED PACKAGING ON ARRIVAL

If a product arrives with its hygiene seal or packaging already open, broken, damaged or tampered with, do not wear, insert, use or further open the product.

Please contact us as soon as possible at mannica89@gmail.com and provide:

  • Your order number

  • Clear photographs of the external delivery packaging

  • Clear photographs showing the open, broken or damaged seal

  • Clear photographs or video of the product

  • A description of the problem

We recommend contacting us within 48 hours so that we can investigate the delivery promptly. This request does not limit your statutory rights.

  1. FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED PRODUCTS

Please inspect your order when it arrives and contact us promptly if a product is faulty, damaged, incorrectly supplied or materially different from its description.

Where a product does not conform to the contract, we will provide the remedy required under applicable UK consumer law. Depending on the circumstances, this may include a refund, repair or replacement.

Where we accept that the product is faulty, damaged, incorrect or not as described, Mannica Creations will cover reasonable standard return costs or provide suitable return arrangements.

Opening a package or breaking a hygiene seal does not remove your statutory rights concerning a genuinely faulty, damaged, incorrect or misdescribed product.

  1. PRODUCTS EXCLUDED FROM CHANGE-OF-MIND RETURNS

We cannot accept change-of-mind returns for:

  • Earrings or other body-piercing jewellery where the hygiene seal has been opened, broken, removed or tampered with

  • Personalised, engraved, altered or genuinely custom-made products

  • Gift cards

  • Products damaged through misuse, accidental damage, improper storage or failure to follow care instructions

  • Products altered or repaired by the customer or another person without our authorisation

These exclusions do not remove any statutory rights relating to faulty, damaged, incorrectly supplied or misdescribed products.

  1. SALE PRODUCTS

Products purchased during a sale or with a promotional discount have the same statutory rights as full-price products.

Change-of-mind returns for sale products remain subject to the eligibility requirements and exclusions stated in this policy.

  1. RETURN POSTAGE FOR CHANGE-OF-MIND RETURNS

We do not provide prepaid return labels for change-of-mind returns.

The customer is responsible for arranging and paying for change-of-mind return postage.

We strongly recommend using a tracked and appropriately insured delivery service, particularly when returning gold, silver or other valuable jewellery. The customer is responsible for the returned product until it is received by us when the customer arranges the return delivery.

Mannica Creations cannot accept responsibility for customer-arranged returns that are lost, misdirected or damaged in transit.

  1. RETURN POSTAGE FOR FAULTY OR INCORRECT PRODUCTS

If we accept that a product is faulty, damaged, incorrectly supplied or not as described, Mannica Creations will cover reasonable standard return costs or provide suitable return arrangements.

Customers should not purchase expensive, express or premium return postage without first obtaining our written agreement.

  1. ORIGINAL DELIVERY CHARGES

If an entire eligible order is cancelled under applicable cancellation rights, we will refund the original basic delivery charge where required by law.

If you selected a more expensive express, premium or upgraded delivery service, we will not normally refund the additional amount above the cost of standard delivery.

Original delivery charges will not normally be refunded when only part of an order is returned for a change of mind.

  1. REFUNDS

We will inspect returned products after receiving them and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned product or receiving acceptable evidence that it has been sent back, where applicable.

Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.

Refunds will not normally be issued to a different card, account or payment method.

  1. EXCHANGES

We do not offer voluntary exchanges.

If an eligible product is returned and approved, we will issue the appropriate refund. You may then place a new order for your preferred product.

This does not affect any statutory right to a repair, replacement, refund or other remedy where a product is faulty, damaged, incorrectly supplied or not as described.

  1. RETURNING PRODUCTS

Do not send a return until you have contacted us and received the correct return instructions and address.

Returns sent to an incorrect address or without sufficient identifying information may be delayed. This does not affect any statutory cancellation or consumer rights.

Products must be packaged securely to prevent loss or damage during transit.

  1. ORDER CANCELLATION BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, contact us immediately at mannica89@gmail.com.

We will try to stop the order, but we cannot guarantee cancellation once processing or dispatch has begun. If the order has already been dispatched, the relevant return rules in this policy will apply.

  1. INTERNATIONAL ORDERS

Customers outside the United Kingdom may have additional mandatory rights under the laws applying in their country. Nothing in this policy is intended to remove rights that cannot legally be excluded.

The customer is responsible for change-of-mind international return postage unless applicable law requires otherwise.

  1. CONTACT US

For cancellations, returns, damaged deliveries or refund questions, contact:

Mannica Creations Ltd
Email: mannica89@gmail.com
Website: www.mannicacreations.com

  1. STATUTORY RIGHTS

Nothing in this policy excludes, restricts or replaces your statutory rights under applicable consumer law.