Shipping policy

SHIPPING POLICY

Last updated: 7 September 2026

ORDER PROCESSING

We aim to prepare and dispatch orders within two working days after receiving cleared payment.

Working days are Monday to Friday, excluding UK bank holidays. During exceptionally busy periods, security checks or circumstances outside our reasonable control, processing may take longer. We will contact you if there is a significant delay.

Dispatch within two working days does not mean guaranteed delivery within two working days. Delivery time begins after the order has been dispatched.

UK DELIVERY

Standard delivery within the United Kingdom is free.

The estimated delivery timeframe, where available, will be displayed at checkout or provided in the dispatch confirmation. Delivery estimates are not guaranteed unless a guaranteed service has been expressly purchased.

INTERNATIONAL DELIVERY

We offer international delivery to supported destinations.

International delivery charges are calculated and displayed at checkout before payment. Delivery times depend on the destination, carrier, customs procedures and the delivery service selected.

CUSTOMS, IMPORT TAXES AND DUTIES

International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country.

Unless checkout expressly states that duties and taxes are included, the recipient is responsible for these charges. Mannica Creations Ltd does not control charges imposed by overseas authorities.

Customers are responsible for checking their country’s import requirements before ordering.

TRACKING

Where tracking is available, tracking information will be provided after dispatch. Tracking updates may take time to appear after the parcel has been handed to the carrier.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after processing or dispatch has begun.

DELAYS

Delivery estimates are provided in good faith but may be affected by customs inspections, adverse weather, postal disruption, public holidays or other circumstances outside our reasonable control.

Please contact us if your parcel is significantly delayed. We will investigate the delivery with the carrier where appropriate.

LOST PARCELS

If tracking shows no delivery and the expected delivery period has passed, contact us at mannica89@gmail.com.

We may need to complete the carrier’s investigation before providing the appropriate resolution. Your statutory rights are unaffected.

DAMAGED OR OPEN PACKAGING

If your order arrives damaged, open or tampered with, do not wear or use the product.

Photograph the external parcel, internal packaging, hygiene seal and product, and contact mannica89@gmail.com as soon as possible.

Please consult our Return and Refund Policy for complete information.

CONTACT

Mannica Creations Ltd
Email: mannica89@gmail.com
Website: www.mannicacreations.com